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We are looking for a proactive and structured Client Onboarding Manager to own and lead the client onboarding journey from handover to go-live. In this role, you will work closely with clients, Sales, Product, and internal delivery teams to ensure a smooth, well-managed, and predictable onboarding experience. You will be responsible for translating client needs into actionable requirements, managing scope and expectations, and driving timely, high-quality launches.
Responsibilities
Take ownership of clients after handover from Sales.
Lead onboarding and discovery calls; uncover real client needs and clarify unclear requirements.
Translate client input into clear, actionable onboarding plans and requirements.
Own onboarding end-to-end, from kickoff to go-live, with defined milestones and timelines.
Maintain a realistic go-live date for each client; track progress, risks, and blockers.
Drive execution by aligning internal teams and client stakeholders; escalate when delivery is at risk.
Act as the main communication bridge between clients and internal teams.
Partner with Product to structure client requests, discuss feasibility/priorities, and communicate decisions.
Manage scope and expectations, preventing scope creep and keeping delivery disciplined.
Run multiple onboardings in parallel, maintaining documentation and status tracking.
Improve onboarding processes, templates, and contribute to a scalable onboarding framework.
Perform any other duties relevant to the role.
Requirements
Minimum 2 years of experience in the FinTech, trading, or Forex industry.
Proven experience in B2B onboarding, client implementation, service delivery, or project-based client-facing roles.
Strong track record of working directly with external clients in complex, fast-paced environments.
Fluent in English (written and spoken).
Excellent multitasking ability and strong organisational skills.
Strong prioritisation and time-management skills, with the ability to manage multiple workstreams in parallel.
Demonstrated ambition and readiness to take on leadership responsibilities as the function grows.
Benefits & Perks
Competitive compensation package.
Work schedule: Monday to Friday, 9:00 AM – 6:00 PM Cyprus time.
Fully remote role.
Learning & Development support.
Paid annual leave and sick leave.
Company events and celebrations (online/offline).
Anniversary and birthday gifts for employees.
Career growth opportunities.
A supportive and inclusive work environment that values teamwork and open communication.
Who we are
Your Bourse is a global company specializing in providing a comprehensive Platform-as-a-Service solution for FX, CFD, and crypto liquidity management, data analytics, reporting, and risk management. Our goal is to empower companies of all sizes and capacities, offering them the tools and technologies needed to thrive in the financial industry.
One of the key strengths of Your Bourse is our flexible and competitive pricing policy, along with bespoke packages tailored to individual requirements. We believe that every company should have the opportunity to benefit from our innovative tools and solutions in a way that suits their specific needs and objectives.
By partnering with Your Bourse, brokers gain access to liquidity from leading providers, enabling them to offer their clients a diverse and competitive trading environment. Additionally, our hosting services in Equinix data centers ensure reliable connectivity and lightning-fast execution.
At Your Bourse, we prioritize the growth and development of our team. We foster a motivating and goal-oriented environment where individuals have ample opportunities to learn and excel in their roles. We believe that by empowering our employees, we can collectively achieve great things.
If you are driven, motivated, and have a clear goal in mind, Your Bourse is the place where you can thrive and accomplish remarkable milestones. Join us on this exciting journey and unlock your full potential.