Client Onboarding Manager

We are looking for a proactive and structured Client Onboarding Manager to lead the client onboarding journey from handover to go-live. In this role, you will work closely with clients, the Sales team, Product Managers, and internal delivery teams to ensure a smooth, well-managed, and predictable onboarding experience. You will be responsible for translating client needs into actionable requirements, managing scope and expectations, and driving timely, high-quality launches. This role combines project management, account management, and technical support responsibilities to ensure clients receive the best possible onboarding experience.

Responsibilities

• Support the Lead of Onboarding in managing onboarding clients end-to-end, from kickoff to go-live, with defined milestones and timelines.

• Lead onboarding and discovery calls.

• Gather client requests related to onboarding and development.

• Translate client input into clear, actionable onboarding plans and requirements.

• Maintain a realistic go-live date for each client; track progress, risks, and blockers.

• Partner with the Product Manager to structure client requests, discuss feasibility and priorities, and communicate decisions.

• Drive execution by aligning internal teams and client stakeholders; escalate when delivery is at risk.

• Manage scope and expectations, preventing scope creep and keeping delivery disciplined.

• Educate clients on Your Bourse products and technologies.

• Run multiple onboardings in parallel, maintaining documentation and status tracking.

• Improve onboarding processes and templates, and contribute to a scalable onboarding framework.

• Perform any other duties relevant to the role.
  

Requirements

• Minimum 2 years of experience in the FinTech, trading, or Forex industry.

• Proven experience in B2B onboarding, client implementation, service delivery, or project-based client-facing roles.

• Strong track record of working directly with external clients in complex, fast-paced environments.

• Fluent in English (written and spoken).

• Excellent multitasking ability and strong organisational skills.

• Strong presentation skills, with the ability to deliver demos and online training sessions.

Would be an advantage

• Experience with bridge and trading platform technologies.

• Experience with MetaTrader products.

• Basic knowledge of trading (A/B book, different market orders, and the difference between Liquidity Providers and brokerages).

• Basic knowledge of REST API protocol.

• Basic knowledge of FIX API protocol.

• Experience with Asana or another project management tool.

• Experience with Jira or another task management tool.

Benefits & Perks

• Competitive compensation package.

• Work schedule: Monday to Friday, 9:00 AM – 6:00 PM Cyprus time.

• Remote/On-site/Hybrid role.

• Learning & Development support.

• Paid annual leave and sick leave.

• Company events and celebrations (online/offline).

• Anniversary and birthday gifts for employees.

• Career growth opportunities.

• A supportive and inclusive work environment that values teamwork and open communication.

Who we are

Your Bourse is a global company specializing in providing a comprehensive Platform-as-a-Service solution for FX, CFD, and crypto liquidity management, data analytics, reporting, and risk management. Our goal is to empower companies of all sizes by offering the tools and technologies they need to thrive in the financial industry.

One of the key strengths of Your Bourse is our flexible and competitive pricing policy, along with bespoke packages tailored to individual requirements. We believe every company should have the opportunity to benefit from innovative tools and solutions in a way that suits their specific needs and objectives.

By partnering with Your Bourse, brokers gain access to liquidity from leading providers, enabling them to offer clients a diverse and competitive trading environment. Additionally, our hosting services in Equinix data centres ensure reliable connectivity and lightning-fast execution.

At Your Bourse, we prioritize the growth and development of our team. We foster a motivating and goal-oriented environment where individuals have ample opportunities to learn and excel in their roles. We believe that by empowering our employees, we can collectively achieve great things.

If you are driven, motivated, and have a clear goal in mind, Your Bourse is the place where you can thrive and accomplish remarkable milestones. Join us on this exciting journey and unlock your full potential.