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We are seeking a proactive, structured Client (Technical) Onboarding Manager to own the client technical onboarding journey from Sales handover through go-live, including Bridge and/or Trader Server setup. You will partner with clients, Sales, Product Managers, and delivery teams to ensure smooth, predictable launches by translating client needs into clear technical requirements, managing scope and expectations, and driving timely, high-quality delivery.
As the primary client contact during onboarding, you will provide hands-on technical support across platform setup and customisation, liquidity provider configuration and integration, and adoption of new technologies. You will also gather and structure client requests and work with Product Managers to convert them into actionable specifications and engineering tasks.
Responsibilities
Support the Head of Onboarding in managing end-to-end technical onboarding, guiding clients from kickoff to completed technical setup with clear milestones and timelines.
Lead onboarding and discovery calls to understand each client’s business goals and technical requirements.
Collect and document requests related to bridge and trading server configuration, platform setup, and feature development.
Convert client input into actionable technical onboarding plans, specifications, and requirements for internal teams.
Own and maintain go-live timelines, proactively tracking progress, identifying risks, and removing blockers before they impact delivery.
Partner with Product Managers to structure and prioritize requests, assess development feasibility, and communicate technical decisions clearly and on time.
Manage scope and expectations throughout onboarding, ensuring delivery discipline and preventing scope creep.
Act as a trusted technical advisor, educating clients on Your Bourse technologies, products, and best practices.
Manage multiple technical onboardings in parallel with accurate documentation, status tracking, and clear stakeholder communication.
Take on additional responsibilities as needed to support the evolving onboarding function; and
perform any other duties relevant to the role.
Requirements
Minimum 2 years’ experience in FinTech/trading/Forex, with a solid understanding of trading fundamentals
Experience in B2B technical onboarding, client implementations, service delivery, or similar project-based client-facing roles.
Confident working directly with external clients in fast-paced environments, managing multiple priorities and stakeholders.
Strong multitasking and organizational skills; proficient with tools such as Asana and Jira.
Fluent English (written and spoken): clear business communication, messaging, and leading online calls.
Strong presentation skills: product demos and technical training for clients.
Benefits & Perks
Competitive compensation package.
Work schedule: Monday to Friday, 9:00 AM – 6:00 PM Cyprus time.
Remote/On-site/Hybrid role.
Learning & Development support.
Paid annual leave and sick leave.
Company events and celebrations (online/offline).
Anniversary and birthday gifts for employees.
Career growth opportunities.
A supportive and inclusive work environment that values teamwork and open communication.
Who we are
Your Bourse is a global company specializing in providing a comprehensive Platform-as-a-Service solution for FX, CFD, and crypto liquidity management, data analytics, reporting, and risk management. Our goal is to empower companies of all sizes by offering the tools and technologies they need to thrive in the financial industry.
One of the key strengths of Your Bourse is our flexible and competitive pricing policy, along with bespoke packages tailored to individual requirements. We believe every company should have the opportunity to benefit from innovative tools and solutions in a way that suits their specific needs and objectives.
By partnering with Your Bourse, brokers gain access to liquidity from leading providers, enabling them to offer clients a diverse and competitive trading environment. Additionally, our hosting services in Equinix data centres ensure reliable connectivity and lightning-fast execution.
At Your Bourse, we prioritize the growth and development of our team. We foster a motivating and goal-oriented environment where individuals have ample opportunities to learn and excel in their roles. We believe that by empowering our employees, we can collectively achieve great things.
If you are driven, motivated, and have a clear goal in mind, Your Bourse is the place where you can thrive and accomplish remarkable milestones. Join us on this exciting journey and unlock your full potential.