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Your Bourse, a leading technology provider to global brokerages, is seeking a highly organised and client-focused Strategic Account Manager to own and manage relationships with our top strategic clients across international markets.
This is a relationship-led role focused on retaining and growing our most important accounts. You will serve as the primary commercial point of contact for assigned clients, coordinate cross-functional execution, and ensure an exceptional client experience at every touchpoint.
We are looking for a proven account management professional with a track record of managing enterprise clients and delivering outstanding service in a fast-paced, technology-driven environment.
Key Responsibilities
Own Strategic Client Relationships
Own relationships with the company's top 10 strategic clients.
Serve as the primary commercial point of contact for assigned accounts.
Coordinate contract renewals and identify upsell opportunities.
Prepare regular account reviews and identify risks and opportunities within assigned accounts.
Manage Client Requests and Deliverables
Maintain a centralized tracker of all outstanding client requests, including support tickets, DevOps requests, development requests, bugs, proposals, commercial requests, and action items.
Track statuses, ETAs, deliverables, dependencies, and internal ownership for each request.
Proactively communicate updates to clients and ensure they remain informed throughout the process.
Follow up to confirm that delivered items meet client expectations and are formally closed.
Drive Cross-Functional Execution
Coordinate closely with Sales, Operations, Development, and Support teams to drive execution.
Escalate issues when required to ensure timely resolution.
Requirements
Must-Have Experience
2–5 years of experience in Customer Success, Account Management, Client Services, or similar client-facing roles.
Experience in fintech, FX, CFDs, crypto, SaaS, or financial services.
Proven experience managing enterprise or strategic accounts.
Strong project coordination and stakeholder management skills.
Experience handling commercial discussions, renewals, and contract administration.
Exceptional organisational skills with the ability to manage multiple priorities simultaneously.
Excellent written and verbal communication skills in English.
Strong attention to detail and follow-through.
What We Offer
Competitive base salary plus performance-based incentives.
Office-based role in Limassol, Cyprus.
Career growth opportunities within a rapidly growing fintech company.
Learning and development support.
International travel opportunities.
Paid annual leave and sick leave.
Collaborative, high-performance culture focused on results and continuous improvement.
Company events and celebrations online/offline.
Anniversary and birthday gifts for employees.
What to expect from our recruitment process:
Email from HR
First interview with HR
Second interview with the CRO
Final interview with top management
Who we are:
Your Bourse is a global company specializing in providing a comprehensive Platform-as-a-Service solution for FX, CFD, and crypto liquidity management, data analytics, reporting, and risk management. Our goal is to empower companies of all sizes and capacities, offering them the tools and technologies needed to thrive in the financial industry.
One of the key strengths of Your Bourse is our flexible and competitive pricing policy, along with bespoke packages tailored to individual requirements. We believe that every company should have the opportunity to benefit from our innovative tools and solutions in a way that suits their specific needs and objectives.
By partnering with Your Bourse, brokers gain access to liquidity from leading providers, enabling them to offer their clients a diverse and competitive trading environment. Additionally, our hosting services in Equinix data centers ensure reliable connectivity and lightning-fast execution.
At Your Bourse, we prioritize the growth and development of our team. We foster a motivating and goal-oriented environment where individuals have ample opportunities to learn and excel in their roles. We believe that by empowering our employees, we can collectively achieve great things.
If you are driven, motivated, and have a clear goal in mind, Your Bourse is the place where you can thrive and accomplish remarkable milestones. Join us on this exciting journey and unlock your full potential.