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Join our team as a Technical Account Manager and own long-term relationships with our global clients. You’ll be the main point of contact for non-support requests, coordinate priorities across internal teams, and ensure high client satisfaction and retention. If you combine strong client communication skills with an understanding of Forex and trading infrastructure, we’d love to hear from you.
Responsibilities
Own post-sales client relationships and act as the main contact for all non-support requests.
Manage ongoing client communication on service requests (new LPs, additional servers, hosting, etc.).
Facilitate feature request discussions with Product and keep clients updated on prioritization, timelines, delivery, or rejection.
Align priorities, timelines, and status updates internally, and communicate them proactively to clients.
Lead regular calls and meetings with VIP clients to review needs, requests, and ongoing initiatives.
Monitor client health and satisfaction, identify risks early, and manage escalations when needed.
Involve management and internal stakeholders in complex or sensitive cases.
Provide ad-hoc product guidance post-onboarding; engage onboarding/technical teams when required.
Clearly explain product functionality, architecture, and capabilities.
Coordinate with technical specialists when deeper expertise is needed.
Maintain strong long-term relationships to ensure high retention and satisfaction; and
Any other duties relevant to the role.
Requirements
3+ years of experience in a B2B post-sales role such as Account Manager, Technical Account Manager, or Customer Success Manager.
Experience working with Forex brokers, trading platforms, liquidity providers, or financial/trading infrastructure.
Solid understanding of how Forex broker businesses operate, including liquidity setup, trading flows, and operational priorities.
Experience managing ongoing client relationships with multiple stakeholders on the client side.
Ability to operate at the intersection of client communication, business context, and technical products.
Proven experience owning client communication, expectations, and outcomes in a post-sales environment.
Strong written and verbal communication skills in English.
Ability to work with distributed teams and coordinate across Product, Engineering, Support, and Management.
Benefits & Perks
Competitive compensation package
Office-based or hybrid role
Working hours: Monday to Friday, primarily 09:00–18:00 Cyprus time (including a 1-hour lunch break)
Learning & Development support for professional growth
Paid annual leave and sick leave
Company events and celebrations (online/offline)
Anniversary and birthday gifts
Career growth opportunities (specialist or managerial paths)
Supportive, inclusive environment focused on teamwork and open communication
Who we are
Your Bourse is a global company specializing in providing a comprehensive Platform-as-a-Service solution for FX, CFD, and crypto liquidity management, data analytics, reporting, and risk management. Our goal is to empower companies of all sizes and capacities, offering them the tools and technologies needed to thrive in the financial industry.
One of the key strengths of Your Bourse is our flexible and competitive pricing policy, along with bespoke packages tailored to individual requirements. We believe that every company should have the opportunity to benefit from our innovative tools and solutions in a way that suits their specific needs and objectives.
By partnering with Your Bourse, brokers gain access to liquidity from leading providers, enabling them to offer their clients a diverse and competitive trading environment. Additionally, our hosting services in Equinix data centers ensure reliable connectivity and lightning-fast execution.
At Your Bourse, we prioritize the growth and development of our team. We foster a motivating and goal-oriented environment where individuals have ample opportunities to learn and excel in their roles.